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Accessorial Services
Services, other than line haul
transportation, performed by an agent or
the van operator (such as; packing,
unpacking, an extra pickup, a long
carry, an elevator carry, etc.).
Accessorial services are charged in
addition to line haul transportation
charge.
Additional Transportation Charge (ATC)
This
regionally adjusted charge compensates
the carrier for services performed in
areas where the labor rates are higher
than the national average. It also
compensates the carrier for additional
costs incurred due to traffic congestion
and added time traveling to a remote
area for pickup or delivery.
Advanced Charges (Third Party Service)
Charges
for services of others engaged by an
agent or the carrier at your request.
These charges are advanced to your Bill-
of- Lading charges; for example, having
a pool table dismantled for transport by
a billiard service company prior to
packing is a third party service.
Agent
An
affiliated moving company authorized to
act on behalf of a motor carrier (i.e.;
Mayflower, North American, Allied, Paul
Arpin, etc.). The affiliated moving
company (the agent) may serve as the
booking agent, the origin agent, the
hauling agent and/or the destination
agent.
Auxiliary Service (Shuttle)
If the
assigned over-the-road van is unable to
make a normal pickup/delivery because of
physical constraints and a second,
smaller vehicle is needed, this is
considered Auxiliary Service (a
shuttle). Examples of such physical
constraints include situations such as a
road or driveway that is too narrow, a
bridge unable to support the weight of
the van, and the inability to park the
moving van within a reasonable distance
of the pickup or the delivery residence.
Charges for the second, smaller vehicle
are assessed on an hourly basis, in
addition to charges for the extra labor
involved in making the pickup with the
shuttle truck.
Bill of Lading
The is
your contract with the carrier. It is
your receipt for your goods and the
contract for their transportation. Your
signature on this document acknowledges
that your goods have been loaded on the
moving van and "released to the
carrier".
Binding Quote
A
guaranteed price based on the inventory
"no more, no less."
Booking Agent ("Writing Agent")
The
agent who accepts the order for your
move and registers it with the van line.
The booking agent may, or may not, also
act as your origin or your destination
agent.
Bulky Article
Items
such as cars, boats, snowmobiles and
campers usually carry a bulky article
charge to compensate the carrier for the
difficulty of loading and unloading such
articles, and their unusual bulk or low
weight density. In some cases, an
additional "weight additive" rate is
applicable.
Carrier
The
company providing transportation for
your household goods and on whose
interstate or intrastate operating
authority the shipment is moved.
Carrier's Liability For Loss Or Damage
The
liability that the Carrier assumes for
your possessions. This amount ranges
from a low of $0.30 per pound per
article (for moves within a State) or
$0.60 per pound per article (for
Interstate moves) to "Full Replacement
Value" with no deductible. There are
several different liability options
available to you so be sure to ask the
Carrier's Representative to explain each
option, its ramifications and its cost.
Carrier's Liability For Loss or Damage
is often incorrectly referred to as
"insurance". It's good to know the
difference between Carrier's Liability
For Loss or Damage and insurance, so ask
your van line representative to explain
the difference to you.
Claim
Shippers statement of loss or damage to
any of his/her household goods while
they were in the care of the carrier or
its agent. Such statements are generally
made on a "Claim Form". C.O.D. (Cash On
Delivery) Shipments where customer pays
moving charges at the time of delivery.
For C.O.D. shipments, payment is
required in cash, or by travelers check,
money order, cashier's check or credit
card (pending a prior credit card
approval process). Personal checks are
not accepted for payment of C.O.D.
charges.
Consignee
The
person to whom the shipment is to be
delivered. Consignor The person from
whom the shipment picked up from.
CP (Carrier Packed)
Articles packed into cartons or crates
by the carrier, not the shipper.
CWT
This
abbreviation stands for the rate or
charge per 100 pounds.
Deadhead
Empty
(unloaded) miles traveled by a driver in
order to move his or her truck to pick
up a paying load.
Declared Valuation
The
Shipper's indication of the value
declared for the possessions being
shipped, thereby establishing the
carrier's maximum liability for loss or
damage to the shipment. If no value is
declared, the liability is then
controlled by the tariff under which the
shipment is moved.
Destination Agent
The
agent designated in the destination area
to be available to assist or provide
information to you or the van operator
regarding your shipment.
Distance Carry
See
"Long Carry".
Elevator Carry
A
charge to compensate the carrier for the
additional labor required to move a
shipment by way of an elevator.
Estimate
A
professional assessment of the van space
requirements, weight of household goods
and cost of the move determined by the
physical/visual inspection of a shipment
by a representative of the carrier.
Expedited Service
A
program which, for an additional charge,
allows a specific delivery date to be
requested. If the date is not met, only
standard charges apply.
Extra Stop (Extra Pickup or Delivery)
If a
van operator is required to make an
extra stop at either origin or
destination (other than the main pickup
or delivery points), an extra charge is
assessed - the charge is determined by
the tariff.
Flight Carry
See
"Stair Carry".
Flight Charge
See
"Stair Carry".
Full Replacement Value Protection
A
valuation program which does not
incorporate depreciation as a factor in
settling claims for loss or damage.
International
Any
move which crosses a country boundary,
regardless of the number of miles.
Interstate
Any
move which crosses a state boundary,
regardless of the number of miles.
Distinguished from intrastate.
Intrastate
Any
move which does not cross a state
boundary, typically over 40 miles.
Distinguished from interstate.
Inventory
The
list itemizing the goods (and their
condition) that you have released to the
carrier.
Leaveover
See
"Overflow".
Linehaul
The
tariff transportation charge to move
your shipment from point of origin to
its final point of destination.
Local
In the
same city.
Long Carry ("Distance Carry")
A
charge assessed when a shipment must be
moved more than 75 feet from the rear of
the moving van to the entrance of the
residence.
Long Haul
A move
over 450 miles from point to point. Long
hauls are (generally) performed with
tractor-trailers.
Lowball
An
estimate of moving costs that is
purposely estimated low in order to
secure a sale from the customer.
Non-Binding Quote
Based
on the weight of the shipment.
Operating Authority
Certification issued by a state or
federal governmental entity authorizing
a carrier to move household goods
between designated geographical areas. A
van line's agent may also have its own
separate "operating authority" issued by
a state or federal governmental entity,
to move shipments within a certain
geographical area.
Order For Service
The
document authorizing the carrier to
transport your household goods. Order
For Service Number: The number used to
identify your shipment. It appears in
the upper right corner of the Bill of
Lading and on the Order for Service.
Origin Agent
The
agent designated in the origin area to
be available for preliminary readying of
the shipment before movement (such as
packing cartons), or to provide
information to you regarding your move.
Overflow ("Leaveover")
Articles that are left behind due to
insufficient space on a van, to be
loaded on a second van for
transportation and delivery.
PBO (Packed By Owner)
Articles packed into cartons or crates
by the shipper, not the carrier.
Re-weigh
Second
weighing of shipment performed at
destination at the shippers or the
carrier's request. Road Van: A long haul
tractor-trailer that moves shipments
long distance (which is generally
considered over 450 miles).
Shipper
The
person (customer) whose goods are being
moved.
Short Haul
A move
that takes place under 450 miles. Short
hauls are (generally) performed with
straight trucks, although
tractor-trailers can, and are, often
employed to complete large short haul
moves.
Stair Carry
An extra charge to compensate the
carrier for the additional labor and
time required to move a shipment (such
as pianos) up or down flights of stairs
which lead to or from an origin or
destination residence.
Storage In Transit (S.I.T.)
Temporary storage of your household
goods in the warehouse of the carrier's
agent, pending further transportation.
Straight Truck
A
truck, generally one half the size and
capacity of a tractor-trailer. Straight
trucks are single cab and body vehicles
(as opposed to a tractor-trailer in
which the cab can be separated from the
trailer).
Survey
When
the booking or origin agent examines
(i.e., surveys, or visually inspects)
the shipper's goods to develop an cost
estimate.
Tariff
The
carrier's provisions, including rates,
for services performed during the course
of moving a shipment.
Third Party Services
Services performed by someone other than
the carrier at your request or as
required by federal, state or local law.
Unpacking
The
removal of your goods from containers
(boxes) and crates, and the disposal of
such containers and packing materials.
Valuation
Shipper's declaration of the value
declared for the possessions being
shipped, thereby establishing the
carrier's maximum liability for loss or
damage to the shipment. If no value is
declared, the liability is then
controlled by the tariff under which the
shipment was moved.
Van
Movers
call all types and kinds of trucks used
for moving "vans". A van can be as small
as an econoline pack van or as large as
an 80 foot long tractor-trailer rig.
Van Operator
The
driver of the vehicle carrying your
household goods.
Writing Agent ("Booking Agent")
The
agent who accepts the order for your
move and registers it with the van line.
The booking agent may or may not be your
origin or destination agent. |